Pantree Support

Contact us

Email support@pivottodata.com. Tell us your iPhone model, your iOS version, and — if it is about a specific product — the barcode. You can also send feedback from inside the app, which attaches that information for you.

A product I scanned was not found

Pantree looks products up by barcode in Open Food Facts, a public database, and in its own catalog. If a product is in neither, there is nothing to show. When that happens the app records which barcode came up empty so the gap can be filled — that report contains no information about you.

You can also capture the label yourself, and Pantree will read what it can from the photo on your device.

Why does a product have no score?

Because the label data behind it was too thin to judge honestly. Pantree scores from whatever a label actually carries and shows how much evidence a score rests on, rather than filling gaps with assumptions. When almost nothing is known — no nutrition and no ingredients — it says so instead of inventing a number.

Why did my score change when I picked a goal?

Goals are not filters. Choosing low sugar, heart health, low sodium, high protein, gut health, or minimally processed changes how each nutrient is weighed, so the same product can score differently for two people. You can pick up to three, and change them at any time.

Changing your privacy choices

Everything is in Settings → Privacy & Data inside the app:

• Analytics are off until you turn them on, and can be turned back off at any time. Declining changes nothing about how Pantree works.
• Approximate locationis off by default. It is only ever an area of roughly 25 km² — never your exact position.
• Delete Analytics Data removes your analytics from your device and from our servers, leaving your scan history and saved products alone.
• Delete Account permanently removes your account and everything linked to it, along with Pantree’s data on your device.

Full detail is in the Privacy Policy.

Is Pantree medical advice?

No. Pantree is for general information only. It is not medical, nutritional, dietary, or health advice, and it is not a substitute for professional guidance. Always read the physical product label, and consult a qualified professional about your own health.

Reporting a wrong score or a product mistake

Use the feedback option on the product screen, or email support@pivottodata.com with the barcode. If you represent a brand and a record about your product is wrong or incomplete, the product screen has an “Are you this brand?” link that opens a message with the missing fields already listed.

A brand can never pay to change its score.

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